As one of the top leading debt collection agencies in the industry, FIRMS makes it a practice to contact a portion of our clients from time to time in order to find out some of the problems they had faced in the past with other debt collection agencies and how FIRMS can perform at a higher level to meet our customers needs and wants.

Recently we contacted a relatively new client to the FIRMS family of clients and called Rood and Riddle Equine Hospital in Lexington, Kentucky.

Prior to hiring FIRMS as the hospitals premier debt collection company, Rood and Riddle used various debt collections companies in the past and as the director states “It was simply time to make a change.  There had been debt collection companies in place for years that were not performing to our needs as a business.”

FIRMS:  What would you say was the best advancement for you moving to FIRMS?

Rood and Riddle:  The automated service is very important to us.  I get an update every time someone makes a payment on their account.  The transparency is amazing with FIRMS.  Moving to FIRMS has made our accounting department so much simpler because of the system FIRMS has put in place to help us.  And I feel that as our business continues to grow I can be confident that FIRMS will be able to handle the increased workload and grow with us.

FIRMS:  Is there anything you wish FIRMS would do differently?

Rood and Riddle:  Not at all.  When we first started with FIRMS they needed to make some adjustments to the account settings to work better for our business and they made those adjustments.  Working with FIRMS has been amazing!

At FIRMS we pride ourselves in hearing about the success that our clients have had in working with our company and we hope FIRMS can add your business to our list of satisfied customers.  Contact us and let us know how we can help you grow!

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