There was a national article written sometime in 2008 that got a lot of attention for the debt collection industry, a lot of negative attention. In the article you can read the story of a journalist out of Buffalo New York who went undercover at one of the nation’s largest debt collection agencies. The article details all of the horrid practices that the debt collection industry is known for. Harassing customers, making up titles for themselves, in the article the story talks about one employee who masked himself as a “fraud investigator” to make the person he was collecting debt from become scared and hopefully make them settle their debts immediately. Whatever the practices, the fact remains the industry has some bad eggs out there hurting the people they are collecting from and the businesses they are trying to help grow.
This is one of the main reasons we started FIRMS in the first place. We wanted to help businesses grow and collect on those outstanding debts but we also wanted to help those average Americans who’d gotten a little behind on their bills or lost their job, we wanted to make sure we were holding true to the best business practices possible.
I cannot begin to tell you how many customers we have that tell us how easy the process is when they are receiving calls from FIRMS. We make sure that our call specialists are trained to be polite and friendly when contacting individuals who have fallen behind on their bills. We ensure our customers, the local veterinarians or the local optometrist that are working hard to keep their doors open, that we will help them collect on debt and maintain a positive image for their company.
At the end of the day, FIRMS is not just collecting debt from ordinary people, we are making a difference in local communities. FIRMS is helping solidify the good customer service practices of local businesses we are helping to collect on those outstanding debts.
Contact FIRMS today and let us show you how we can help your business collect and how we can do so with the best practices around!