We know that despite all of this technology what it often comes down to is that granular person-to-person interaction. That’s why all of our collectors are highly trained and have years of experience in the industry. They are extremely thorough with the Fair Debt Collection Practice Act (FDCPA), Fair Credit Reporting Act (FCRA), Regulation E concerning electronic payment and state specific debt collection laws. We have a variety of collectors that employ different styles and approaches to make the best out of every call. We even have bilingual and Spanish collectors as well as Spanish letters! You can choose soft or tough collectors for your debtors or go for a mixed bag, we follow your preference 100%. Our collection department is staffed 16 hours a day 7 days a week. We call on evenings and weekends to be sure to reach your debtors. A payment may be just a phone call away, which is why here at FIRMS we never give up.